Online Shop returns information
In the event that you are not satisfied with your purchase please send the item back within 14 days of placing the order. On receiving the goods from you we will issue a full refund to the card the order was placed.
All returns MUST meet the following criteria:
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order
Returning your online purchase -
Cost of return postage is the customers responsibility. You will need to return the package via a Post Office counter and we recommend using an insured delivery service for your protection i.e. Recorded delivery. This method also ensures that you're given a proof of postage receipt. If a return does not reach us and you do not have proof of postage you will not be refunded.
If you live near our shop we will accept your online return at the shop. The shop staff cannot process your return but will send it to our online returns department. Your return will need to be securely parceled up with a copy of your online receipt enclosed as if you were returning it by post.
Your return will be inspected and processed and if accepted a refund will show up in your account within 10 working days. This does not affect your statutory rights.
Online returns address -
Pink Cadillac Online returns Dept.
15 Market Walk
Thank you ♥
We really hope you enjoy shopping with us online and if you experience any problems please contact us; preferably during our shop opening hours (Mon-Sat 10am to 5pm) (Sun 12.00 - 16.00):
For our full contact details, Click here